FREQUENTLY ASKED QUESTIONS

Where are you based?

Brighton, East Sussex.

Are your hire products safe?

Each individual prop is fully PAT tested and fitted with a RCD circuit breaker to provide safety around all guests.

Does the product cost include delivery?

No. The hire price for each product includes use of the letters only, and delivery is added on top of the product selling price.

Are the products for sale?

Our giant letters used for prop hire are not for sale, but you can buy mini versions for the home in our shop.

How much is delivery?

Delivery varies by location. Within a 30-mile distance from our Brighton base there is no charge. Any further than this requires a fee; to find out your charge, request a quote from us. Postage charges for our sale products are £4.50 per item.

Is set-up provided?

We will set-up all hired props upon delivering them, and will collect them after the event.

How big are the letters?

The giant 'LOVE' letters reach 1.2m tall, with a total length of 3-4m (varies on layout). Our individual mini letters are 600mm tall, and approximately 400mm wide. The lights for sale are 9" tall each.

Can the products be used outdoors?

Props may be placed outdoors, however they are not currently waterproof so weather conditions must be suitable. Ask us about this.

Do you make custom products?

We can create original products as well as customise our pre-existing products to suit your unique style.

What events do you provide for?

We can create products to suit all event types: weddings, birthdays, parties, proms etc. Contact us with any questions about your event!

How long are the props hired for?

The giant letters are delivered on the day of the event and picked up the following day; however we endeavour to accommodate individual needs so please contact us with any questions.

Is there a deposit?

To secure your event we ask for a £50 deposit of the total hire price on confirmation of the date. The remainder is required no later than 28 days prior to your event.

How will I power the lights on the day?

Each letter is wired with a 2m power cable. We can also supply a 4-way/6-way extension lead to light the entire prop from one single socket.

Where is best to display the props?

Our letters look their brightest upright close to a wall or backdrop. They may be displayed on a table provided safety considerations are taken.

How are the product lights powered?

Our mini lights available for purchase are battery powered. Two AA batteries are included with the purchase.

How do I contact you?

You can contact us via e-mail, telephone or make an enquiry on our ‘contact us’ page.

Email us at: info@giantlettercompany.com

Phone us on: 01273 284050

Office is open 9am - 6pm every weekday.